Their systematic method for managing the provisions of services to their customers and product management dealing with the product planning is imaginary. The glitch that this thread follows, best practices should have patched it in less than a month, nonetheless, still unresolved. It is clearly becoming recognizable that HPTuners is in serious turmoil. Still waiting for a response from support. I opened the application and half the PID’s in the stock table were greyed out reporting unsupported. So, I uninstalled version 2,24.1168, cleaned the registry, made sure there were no programs remnants, rebooted and reinstalled. For free tuning advice please visit our user help forum.” What a cop out! When presenting this latest problem, supports response was, “Unfortunately we do not perform any in house tuning or calibration work nor we give advice on how to create custom histograms. When checking a histogram (that has worked for years) reported "This histogram is not supported with the current loaded parameters." When going back to the table, suddenly half the PID’s reported that they were not supported. While connected and scanning, all the PID’s, including custom PID’s were reporting data in the Table. I contacted HPT support, whose response was to “download the current version.” Did that and set up a new config file that included the three Custom PID’s I’ve been using for years. All the standard PID’s and three custom PID’s where there. When checking the Table, nothing had changed. When data logging to examine the results of those changes the scanner gave me an error message that I needed at least one PID to scan. After data logging mass airflow transfer tables, I made my first series of corrections to the calibrations in the tune and flashed the changes. I’ve been following this thread since its origin, thanking my lucky stars that I’ve not suffered from this problem that so many of you have. HP Tuners VCM Suite 3.6 Official Release HP Tuners presents VCM Suite 3.6, the latest software now available for download We have included many updates in this release ranging from newly supported vehicles, updated definition tables, additional controller functions and a wider range of scanning abilities.
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